A relevant Level 1 course with English and maths or 4 GCSEs grades A*-D, including English and maths or City & Guilds Level 2 Diploma with English and maths at GCSE grades A*-D.
The course is made up of a series of modules:
- Health and safety in ICT and contact centres
- Develop personal & organisational effectiveness
- Customer care Software installation & upgrade
- System operation
- Working with ICT hardware and equipment
- System management Work experience