Leicester, United Kingdom
Qualification
Diploma
Study mode
Full-time
Duration
Contact the university / college
Intakes
Contact the university / college
Total tuition fee (local)
Contact the university / college
Total tuition fee (foreign)
Contact the university / college
Entry Requirements
A relevant Level 1 course with English and maths or 4 GCSEs grades A*-D, including English and maths or City & Guilds Level 2 Diploma with English and maths at GCSE grades A*-D.
Curriculum
The course is made up of a series of modules:
- Health and safety in ICT and contact centres
- Develop personal & organisational effectiveness
- Customer care Software installation & upgrade
- System operation
- Working with ICT hardware and equipment
- System management Work experience
Functional Skills are an embedded feature of the course and will enable learners to improve and achieve higher grades in numeracy, literacy and information technology.