Diploma in Travel and Tourism

Tameside College
Ashton-Under-Lyne, United Kingdom
Qualification
Diploma
Study mode
Full-time
Duration
Information not available
Intakes
Information not available
Tuition fee (local)
Information not available
Tuition fee (foreign)
Information not available

Entry Requirements

4 GCSE’s D and above (one must be Maths or English)

Interview

Asessment.

Curriculum

• Communicate using customer service language

• Follow the rules to deliver customer service

• Give customers a positive impression of yourself and your organisation

• Use questioning techniques when delivering customer service

• Recognise and deal with customer queries, requests and problems

• Develop personal performance through delivering customer service

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